Please select the right app for your
operating system in the section below:

You will find assistance on a diverse range of subjects dealing with your
MEDION® LIFE® ZoomBox in our FAQ section

FAQ about MIRACAST

1. What is the minimum version of Android required for Miracast?
   Miracast is supported from Android 4.2.
2. My device uses Android 4.2 or higher. Does my device support Miracast?
   1. Download the "MEDION ZoomBox Tool" app. Start the app and press the large connection button.
      The MEDION ZoomBox Tool will now guide you through the activation process for the Miracast function on your smartphone/tablet.
   2. Did this work?
      If the answer is no, check "Device overview for setting up miracast manually" on this page to receive suitable instructions for setting up a connection with your device.
   3. Search for the model number of your device (listed under "Einstellungen" → "Info zum Gerät") in the database on www.wifi.org. Then download the specifications.
   4. Is your device missing from the list?
      Contact the manufacturer of your device in order to receive more information relating to the support or activation of Miracast.
3. I have an Apple iPad / iPhone. / I use the operating system iOS. Can I use Miracast?
   No, Miracast is not supported by Apple/iOS devices. Please use the "MEDION ZoomBox Tool" to display content from your device on a large screen with the help of the DLNA function.
4. What can I do if the device cannot be switched on?
   - The USB port on the television does not supply sufficient output voltage

   • Use the USB cable to connect the ZoomBox to a USB mains adapter in order to supply power.
   • If you are already using a USB mains adapter, connect it to another mains socket.
5. What can I do if I don't have any image on my television?
   - The video input has been set incorrectly on the television or the television has not yet recognised any signal at the HDMI port.

   • Select the correct HDMI port on the display unit to display the image from the ZoomBox.
   • Restart the TV and the ZoomBox after connecting up the devices.
6. What can I do if a cropped image is displayed?
   - The image format for the media file does not correspond to the format on the output device.

   • Select the Aspect Ratio option either in the app settings or during video playback using the Option button in DLNA mode and then select either the Fit to Screen setting (screen is adapted to fit the screen format on the television) or the Full to Screen setting (screen is displayed on the television without being adapted).
7. What can I do if I don't have any sound?
   - The device is in mute mode.
   - An unsuitable audio channel for the television has been selected for video playback.

   • During video playback, select the Audio option using the Option button in DLNA mode and then select a different audio format.
8. What can I do if the access point for the ZoomBox is not displayed on the list of available networks on the smart device?
   - The access point is turned off.

   • Switch the access point on again by pressing the AP button on the ZoomBox.

   - The device will be reset and will then broadcast a new SSID.

   • Connect the smart device to the network for the new SSID on the ZoomBox.

   - Your smart device is located outside of the range of the access point for the ZoomBox.

   • Place your smart device nearer to the ZoomBox.
9. What can I do if screen mirroring cannot be started in the app?
   - The hardware features and Android version of your smart device do not support screen mirroring.
   - Your computer does not support Wi-Fi Direct.

   • Check the information under "6. System requirements" on Page 11 and read the description under "4. About Miracast" on Page 10. Try to set up the connection again using a suitable device.

   - The option in the Android system settings on your smart device is different to the native Android version.

   • Set up the connection manually via the Android menu as described under "9.4.1. Screen mirroring using Android" on Page 16.

   - You are using a modified Android kernel or the flash counter on your smart device has been increased (rooted Android device).

   • Overwriting the stock Android kernel and the resulting increase in the flash counter can cause the Miracast function to malfunction.
10. The ZoomBox is not recognised on the network although it is connected to the local network.
    - The ZoomBox is connected to a different network.

    • Ensure that the smart device and the ZoomBox are located on the same network.

    - The cache on the app prevents the ZoomBox being found on the network.

    • Close the app completely and start it again.
11. It is not possible to play video/photo/music files.
    - The files were recorded in a format that is not supported by the device.

NOTE
The playback of all formats cannot be guaranteed due to the large number of different codecs.

Do you need more help?
If the above suggestions did not solve your specific problem, please contact us.
The following information would help us:

• What external devices are connected?
• What messages appear on the screen?
• When operating the product, at which step did the problem occur?
• What steps have you already taken to try and rectify the problem?
• Please provide your customer number if you have one.