GENERAL AND SPECIAL WARRANTY CONDITIONS

General Warranty Conditions

General information
The warranty period is 24 months and begins on the day the product is purchased. The warranty covers all types of material and product damage that could occur during normal use.
Please keep your original proof of purchase in a safe place. The warranty provider reserves the right to refuse to confirm the status of the warranty or to carry out a repair under warranty if a valid proof of purchase cannot be produced.
If it is necessary to return your device for repair, please ensure that it is suitably packaged for transportation. Unless otherwise specified, you shall bear the costs for sending the device and the transport risk. The warranty provider does not assume any liability for additional materials sent with the product that do not belong to the original package contents supplied with the product.
Please enclose as much information as possible about the fault when sending the device to the warranty provider. In order to make a valid claim under warranty and before returning the device, please contact the Service Hotline operated by the warranty provider or the Service Portal. They will provide you with information on how to proceed further.
This warranty has no effect on your statutory warranty rights and is subject to the laws of the country in which the first purchase of the product was made by the end customer.

Scope
In the event of a fault on your product that is covered by this warranty, the warranty provider guarantees to repair or replace the product. The decision about whether to repair or replace the device is taken by the warranty provider. Therefore, the warranty provider can at its own discretion decide to replace a device submitted for repair under warranty with a refurbished device of the same quality.
No warranty is provided for batteries or rechargeable batteries or for consumable materials i.e. parts which have to be replaced at regular intervals during the normal use of the product e.g. video projector lamps.
A pixel error (permanently coloured, light or dark point in an image) is not generally considered a fault. Please refer to the information provided in the manual for this product for the precise number of permissible defects in the image.
The warranty provider gives no warranty for burnt-in images on plasma or LCD devices that result from the improper use of the device. Please refer to the information provided in the manual for this product for precise instructions on operating your plasma or LCD device.
The warranty does not cover errors relating to the playback of data media that have been created in an incompatible format or as a result of using unsuitable software.
If it is discovered during the repair that the fault concerned is not covered under warranty, the warranty provider reserves the right to invoice the customer for the costs already incurred in the form of a flat-rate handling charge, as well as to charge the customer for the materials and labour required for the repair after submitting a cost estimate. You will be informed in advance as the customer about these repair charges; you are responsible for accepting or rejecting the repair process.

Exclusions
Malfunctions and damage to the device caused by external influences, accidental damage, improper use, changes made to the product, modifications, upgrades, the use of third-party parts, neglect, viruses or software faults, improper transport, improper packaging or loss during the return of the product are not covered by the warranty issued by the warranty provider.
The warranty will be invalidated if the fault to the device is caused by maintenance or repair carried out by someone other than a service partner authorized by the warranty provider. The warranty will also be invalidated if labels or serial numbers on the device or a component of the device have been modified or made illegible.

Service Hotline
Before sending the device to the warranty provider, you must contact us via the Service Hotline or the Service Portal. This ensures that you receive further information on how to make a valid claim under warranty.
The use of the hotline may be subject to a charge.
The Service Hotline should under no circumstances be considered a substitute for user training for software and hardware or reading the manual , nor does it provide support for third-party products.

Special warranty conditions for PC, notebook, pocket PC (PDA), devices with navigation functions (PNA), telephone devices, mobile telephones and devices with a memory function

Should any of the supplied options (e.g. memory cards, etc.) have a fault, you are entitled to a repair or replacement. The warranty covers material and labour costs for restoring the functionality of the product concerned.
The warranty can be invalidated if any damage to the product itself or the supplied options results from the addition of any hardware to your product that is not produced or distributed by the warranty provider.
A limited warranty is provided for supplied software. This applies to a pre-installed operating system and also to supplied programs. For software supplied with the device by the warranty provider, a warranty is issued that any data media, e.g. discs and CD-ROMs on which the software is supplied, shall be free from faults in terms of their materials and workmanship for a period of 90 days following purchase. In the event of a faulty data medium being supplied, the warranty provider shall replace the faulty data medium free of charge; any further claims are excluded. Excluding the warranty for data media, all software is supplied without warranty. Furthermore, it is not warranted that this software shall function without interruption or errors or that it will meet your requirements. In the case of map material supplied for a device with navigation functions, no warranty is provided for its completeness.
It may be necessary to delete all data from the device in order to repair it. Please ensure that you have a backup copy for all of the data on the device before sending back the device. We expressly point out that the factory settings will be restored in the event of a repair. The warranty provider assumes no liability for the cost of a software configuration, lost revenue, loss of data or software, or other consequential damages.

Special warranty conditions for repair on site or replacement on site

If there is an entitlement to on-site repair or replacement, the specific warranty terms and conditions for on-site repair or replacement shall apply to your product.
The following provisions must be ensured by you for carrying out repairs or replacements on site:
Personnel from the warranty provider who arrive at your premises for the above-mentioned purpose must have unrestricted, safe and immediate access to the devices.
Telecommunication facilities required by these personnel for the proper execution of your order, for testing and diagnostic purposes or for remedying faults must be provided by you at your own expense.
You shall be personally responsible for restoring your own application software after completion of the service by the warranty provider.
You shall be personally responsible for configuring and connecting any existing external devices after completion of the service by the warranty provider.
The free cancellation period for repairs or replacements on site is at least 48 hours, thereafter we shall invoice you for any costs resulting from a late or missing cancellation.