The warranty period is 24 months and begins on the day the product is purchased. The warranty covers all types of material and product damage that could occur during normal use.
Please keep your original proof of purchase in a safe place. The warranty provider reserves the right to refuse to confirm the status of the warranty or to carry out a repair under warranty if a valid proof of purchase cannot be produced.
If it is necessary to return your device for repair, please ensure that it is suitably packaged for transportation. Unless otherwise specified, you shall bear the costs for sending the device and the transport risk. The warranty provider does not assume any liability for additional materials sent with the product that do not belong to the original package contents supplied with the product.
Please enclose as much information as possible about the fault when sending the device to the warranty provider. In order to make a valid claim under warranty and before returning the device, please contact the Service Hotline operated by the warranty provider or the Service Portal. They will provide you with information on how to proceed further.
This warranty has no effect on your statutory warranty rights and is subject to the laws of the country in which the first purchase of the product was made by the end customer.
In the event of a fault on your product that is covered by this warranty, the warranty provider guarantees to repair or replace the product. The decision about whether to repair or replace the device is taken by the warranty provider. Therefore, the warranty provider can at its own discretion decide to replace a device submitted for repair under warranty with a refurbished device of the same quality.
No warranty is provided for batteries or rechargeable batteries or for consumable materials i.e. parts which have to be replaced at regular intervals during the normal use of the product e.g. video projector lamps.
A pixel error (permanently coloured, light or dark point in an image) is not generally considered a fault. Please refer to the information provided in the manual for this product for the precise number of permissible defects in the image.
The warranty provider gives no warranty for burnt-in images on plasma or LCD devices that result from the improper use of the device. Please refer to the information provided in the manual for this product for precise instructions on operating your plasma or LCD device.
The warranty does not cover errors relating to the playback of data media that have been created in an incompatible format or as a result of using unsuitable software.
If it is discovered during the repair that the fault concerned is not covered under warranty, the warranty provider reserves the right to invoice the customer for the costs already incurred in the form of a flat-rate handling charge, as well as to charge the customer for the materials and labour required for the repair after submitting a cost estimate. You will be informed in advance as the customer about these repair charges; you are responsible for accepting or rejecting the repair process.
Malfunctions and damage to the device caused by external influences, accidental damage, improper use, changes made to the product, modifications, upgrades, the use of third-party parts, neglect, viruses or software faults, improper transport, improper packaging or loss during the return of the product are not covered by the warranty issued by the warranty provider.
The warranty will be invalidated if the fault to the device is caused by maintenance or repair carried out by someone other than a service partner authorized by the warranty provider. The warranty will also be invalidated if labels or serial numbers on the device or a component of the device have been modified or made illegible.
Before sending the device to the warranty provider, you must contact us via the Service Hotline or the Service Portal. This ensures that you receive further information on how to make a valid claim under warranty.
The use of the hotline may be subject to a charge.
The Service Hotline should under no circumstances be considered a substitute for user training for software and hardware or reading the manual , nor does it provide support for third-party products.